Thank you for visiting our after-sales self-service web page.
Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you. Please kindly be advised that all our Lamicall products come with a hassle-free warranty.
At Lamicall Shop, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you experience any shipping or product issues and feel frustrated, please email service@lamicall.com or kindly submit a ticket to our Support Center.
WARRANTY
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired warranty period
- Non-quality-related issues(30 days after purchase)
- Free products
- Purchases made over 18 months ago (unless otherwise stated)
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
- Purchases from unauthorized re-seller
- No compensation will be given for the loss of the use of the product, inconvenience, injury, or any other damages, direct or consequential, arising out of the use of, or inability to use this product.
- This warranty does not extend to the purchase of opened, used, repaired, repackaged, and resealed products; including but not limited to the sale of such products on internet auction sites and sales of such products by surplus or bulk resellers.
In no event shall this warranty require more than the repair or replacement of any part or parts that are found to be defective within the active period of the warranty. If the necessary replacement parts or products are not available, Lamicall reserves the right to make product substitutions of equal or higher value instead of the original model.
- Sufficient proof or purchase must be provided.
- A description of the defect must be provided in order to issue a warranty claim.
- If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
- You may need to return the item for quality inspection.
- Order number from online purchased made through Lamicall’s authorized resellers.
- Sales invoice.
- Dated sales receipt from an authorized Lamicall reseller.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
RETURNS
Damages and Issues
Exclusions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about the specific item. Unfortunately, we cannot accept returns on sale items or gift cards.